Data Processing Delays - Reporting Tools Affected

Incident Report for logz.io

Resolved

This incident has been resolved.
Posted Oct 17, 2020 - 11:41 IDT

Update

Recovery is still in progress. We are monitoring the process.
Posted Oct 17, 2020 - 07:17 IDT

Update

We are continuing to monitor for any further issues.
Posted Oct 17, 2020 - 07:17 IDT

Update

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Posted Oct 17, 2020 - 07:17 IDT

Update

We are continuing to monitor for any further issues.
Posted Oct 17, 2020 - 07:17 IDT

Update

Recovery is still in progress, we are monitoring the process.
Posted Oct 17, 2020 - 07:16 IDT

Monitoring

We have recovered most of the faulty components, and are actively monitoring the resumption of normal operations.
Posted Oct 17, 2020 - 06:06 IDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 17, 2020 - 05:35 IDT

Identified

We have identified the problem with part of our underlying infrastructure, and are working on restoring the faulty components. This is affecting some of our customers in AWS Region EU-CENTRAL-1.
Posted Oct 17, 2020 - 05:34 IDT

Update

We are continuing to investigate this issue.
Posted Oct 17, 2020 - 05:26 IDT

Investigating

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
Posted Oct 17, 2020 - 05:25 IDT